Process innovation makes KPN agile

To govern and correct business information has become a serious task for telecom giant KPN.

So much, that the group has labeled the correction process in its financial administration as a separate workflow and has automated this. With surprising results, says manager Innovation & Project Leo Spaans.

Only afterwards he realized how cumbersome and inefficient KPN’s financial administration really was organized. And Leo Spaans is still a bit surprised how that has been streamlined with a relatively simple innovation battle. The department is now making faster results with fewer people, he proudly concludes. These people are involved in a continuous innovation of a process, that has become more transparent and much easier to manage.

Download de Case Study (NL)