Incident & Report Management
Registration and monitoring of incidents is an essential step in creating and maintaining a continuous improvement cycle. Quality Online Incident Report & Management is an organization-wide deployable application to organize and guide this process. All steps in the process are consistently and carefully monitored and recorded. After an accident or incident, the operational process is immediately restored to the normal course to minimize the impact on the business. Incident & Report Management is one of the f Enterprise Applications of the Quality Online Enterprise Process Management Platform.
Key Features:
- Registration of all incidents and actions taken in one place
- Full data consistency and reliable transparent reporting
- Effectively manage operational risks based on risk analyses and investigation
- Real-time incident reporting and authorized automatic distribution of reports
- Fast and easy multi-site implementation
- Multi-lingual support
Any type of incident
From (near) accidents, safety incidents, deviations, environmental issues to safety observations, QOL|IRM can be configured to capture and handle any type of incident and related treatment. Through the configuration of templates, any type of incident can follow its own handling process (workflow). QOL|IRM offers a layered management system. Based on a generic central design, each entity can add local specifications, while incidents can be escalated for a centrally coordinated treatment or be handled locally.
One solution
QOL|IRM allows your organization to replace outdated and inadequate incident reporting solutions, especially spreadsheets, by one centrally managed Enterprise Application for the registration and handling of all types of incidents. One system does not mean one process or one method. Each organizational unit can define its own process and registration requirements within the authorization rules of the system.
Risk analyses
Depending on the type of incident, a risk analysis can be part of the handling process. The outcome of the risk assessment will affect further treatment of the incident, such as determining the applicable research method and mandatory reporting to authorities of specific incidents. By applying structured risk analyses, risks are consistently identified and treated. The result of this process can be used as input for a broader approach of risk and improvement management within the organization.
Full compliance
Both senior management and authorities require automatic reporting of various types of incidents. Compliance with these reporting requirements can be secured in the incident handling process. These reports can be compiled, when required, in accordance with the applicable rules and regulations.
International implementation
QOL|IRM is, just like all other Quality Online Enterprise Applications of the Enterprise Application Platform, especially designed for international deployment. Language, time zone and currency support offer your organization the opportunity to offer the system to end users throughout the world. The simple use of local languages is an important part of optimal global acceptance and familiarization of a successful Quality Online deployment.
Pedefined reports
QOL|IRM provides real-time industry standard incident reporting and authorized automatic distribution of periodic reports. Based on ‘key performance indicators', reports can, when needed, also be produced ad hoc. QOL|IRM also supports the export of all process data to a data warehouse of the client, thus connecting it to the reporting standards of our customers.
Are you curious to find out what Incident & Report Management can do for your organization?
Please contact us for a free personal consultation with one of our experts and be inspired by a Risk & Compliance demonstration.