NederlandsQuality Online Incident & Report Management (QOL|IRM)
QOL|IRM helps organizations transform error reporting and related workflow management into opportunities for improved quality, continuity, and innovation. Regardless of your team's efforts, events that are not part of standard service operations, or that interrupt the safety or quality of a product or service, are bound to occur. QOL/IRM brings the right experts within your organization together and empowers them to respond quickly and collaboratively to unforeseen incidents.
Work Together
Incidents may be frequently unpredictable, but they always require good internal communication and documentation. QOL|IRM offers continuous support during the entire life-cycle of an incident, from detection, recording, classification, and initial response through to investigation, diagnosis, and resolution.
Every organizational unit, work group and team can access QOL|IRM's services, regardless of their geographical location, legal jurisdiction, or language. QOL|IRM establishes one centrally-managed platform for routine tasking, including process routing, monitoring, notification, and task scheduling. This frees employees and management to concentrate on issues that require their expertise: the fundamental and cultural aspects of incidents.
Automates routine tasks
To achieve the most logical and efficient handling possible, QOL|IRM pre-establishes forms for the handling of every type of event or error registration. Relevant experts at the highest possible level in your organization determine, and periodically review, process structures for each type of incident. QOL|IRM then makes these working methodologies available as a 'best practises' utility service.
Designed for Compliance
QOL|IRM is designed for organization-wide policy compliance-- whether for simple, quickly-administered events, errors or fault registrations, or for more complex incidents with longer administrative lifespans. This is achievable because the centrally-managed platform allows geographically-dispersed business units and external partners to tailor their event incident registration processes to meet their local process and legal requirements.
Reporting
Oversight is fully-configurable with reporting tools that enable real-time process monitoring and tracking of the incident's status (including task priorities and incomplete tasks), as well as analysis of relevant performance improvements.
Self-generating reports and workflows can be keyed to KPIs and KRIs to maintain 'in control' situation. And reports are easily configured for business process or business unit-specific regulations and metrics. Insights gleaned about the whole incident and report handling processes and sub processes are often the fundamentals for improvements to safety and compliance strategies.
QOL|IRM Features
- Full security, based on an automated roles and rights system
- Use and administration without IT-specialists
- Turn-key implementation; lower-cost investment
- Archive functionality configurable for local regulations
- Templates for every type of complaint
- Determines differences in the knowledge and experience of the participants, and the way in which incidents are recorded
- Administration and supervision are assigned in accordance with line management
- Incidents promotable to higher levels or specialist teams
- User-independence, visibility of documents, oversight and control elements
- Data exportable to Excel
- Full integration with recognised document management systems
- Cross-domain searchability and direct access to forms and oversights external to the application
- Higher quality of process administration (fewer errors, faster process through-put)
- QOL|IRM can be used to handle all types and sizes of incidents according to the relevant quality standards, including SHEQ, ISO, OSHA, GMP, VMS, etc.
- A higher quality and safer working environment due to the adequate handling of incidents, and improvement proposals that are followed-up
Cases:
Products:
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Document & Content Management
Maximize your business intelligence resources: secure sharing and management of all your documentation and content for a better workflow and transparency. -
Incident & Report Management
Orchestrate and manage timely incident responses, internal communication, and documentation across your entire organization -
Audit & Assessment Management
Improve oversight and control: consolidate and embed audit processes into day-to-day work policies. -
Governance Risk & Compliance Suite
Capture, translate, and control: continuous compliance with government regulation and internal policies and procedures. -
Dynamic Dashboards & Reporting
Know now, not later: real-time analysis of your processes and metrics with one-click drill-downs and heat-mapping.