Concepts

Quality Online's Key Concepts

Quality Online's focus for using Enterprise Process Management (EPM) software to achieve top-down process innovation and bottom-up service improvements for clients has resulted in an approach that evolves around  processes and people. Combining management software with best practices and compliance mandates requires professional streamlined processes. And people are the heart of all organizations. Quality Online helps clients optimize all of their assets. The best use of the creative and innovative energies of any organization requires freeing the workforce from mundane, duplicated, or misdirected activities.

Supporting Business Strategy with IT

Quality Online involves IT in operational support for business strategy by embedding policies and compliance obligations in processes, as well as designing for global deployment and ease-of-use. Quality Online's approach to involve organizations as a whole in order to accelerate the learning process and adjuste results to attain continual compliance and Business Excellence is called 'Lean Governance'. More information >

Stepwise Adaptation

The Consistency Model is a proven implementation method that guides our clients through the adaptation and implementation of their Quality Online solution. Quality Online technical and implementation experts collaborate with your key team to innovate process from within the organization. Internal policies, external obligations, controls, and assessment issues are linked to business processes. Quality Online helps re-engineer processes in a way that is right for your organization, without losing day-to-day operational momentum.

Open Standards for Sustainable IT Investments

We recognise that staying competitive and compliant is a near, medium, and long-term objective. That's why Quality Online has adopted the Public Domain ASL/BiSL methodology to extend the lifespan of the Quality Online applications and for better customer support and collaboration.

Quality Online also creates sustainable value by creating built-to-adapt software: Quality Online's applications can be replicated and scaled for use in new operations: the custom design functionality of applications all configurate for local situations and regulations; and, users can share their most effective support tools to advance and spread best practices. More information >

Several Concepts, but Only One Goal

Quality Online has several concepts underpinning our work, but only one objective: to promote Business Excellence by providing high quality, accessible Enterprise Process Management software that helps clients stay competitive, now and in the future. For more information on any of Quality Online's concepts, please see the linked pages.